Shipping Policy

This Shipping Policy applies to all orders placed on pretty-willow.com, operated by KL Consulting (VAT BE1020883725), Leo de Béthunelaan 127, 9300 Aalst, Belgium.

1. Order Processing (Handling Time)

All orders are processed and dispatched within 24 to 48 hours of the order being placed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a shipping confirmation email as soon as your parcel leaves our facility.

2. Shipping Methods, Transit Times and Rates

The same rates apply to every destination we serve, including the United Kingdom:

Method	Transit Time (after dispatch)	Rate
Standard Shipping	4 to 12 business days, depending on destination country	£6.99
V.I.P. Secured Shipping + Track & Trace	3 to 5 business days	£17.99

All prices are in GBP. Transit times are in addition to the 24-48 hour handling time and are estimates, not guarantees.

3. Where We Ship

We currently ship to the United Kingdom, continental Europe, North America, South America, the Caribbean and Oceania. Standard Shipping transit times of 4 to 12 business days reflect the range across these destinations: deliveries within Europe are typically at the shorter end, while more distant destinations fall at the longer end.

If your country is not available at checkout, we do not currently ship there. Contact us and we will let you know if that changes.

4. Order Tracking

V.I.P. Secured Shipping includes full Track & Trace. You will receive a tracking number by email once your order is dispatched.

5. Customs Duties and Import Taxes

Orders are dispatched from Belgium. For deliveries outside the European Union, including the United Kingdom, your order may be subject to import duties, customs fees or local taxes levied by the destination country. These charges are set by the destination country's customs authority and are the responsibility of the recipient. KL Consulting has no control over these charges and cannot predict their amount.

6. Delays

Once a parcel has been handed to the carrier, delivery is outside our direct control. Delays may occur due to carrier backlogs, customs clearance, incorrect addresses, weather, or public holidays. If your order has not arrived within the stated transit window, contact us and we will open an investigation with the carrier.

7. Incorrect or Incomplete Addresses

Please check your shipping address carefully at checkout. We cannot reroute a parcel once dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery; a further shipping charge may apply.

8. Lost or Damaged Parcels

If your parcel arrives damaged, or is confirmed lost by the carrier, contact us at support@pretty-willow.com and we will arrange a replacement or a full refund at no cost to you.

9. Contact

KL Consulting
Leo de Béthunelaan 127
9300 Aalst
Belgium

Company number: 1020.883.725  |  VAT: BE1020883725
Email: support@pretty-willow.com
Phone: +1 581-202-7602

Customer service is available Monday to Friday, 9:00–17:00 CET. We aim to reply within 24 hours.